MotoTunePro Support

Contact

Email support@mototunepro.com for account access, compatibility questions, diagnostics, failed backups or writes, recovery guidance, privacy requests, and safety or regulatory concerns.

Include your MotoTunePro app version, Android version, motorcycle year and model, ECM identity if known, adapter type, the exact error text, and whether a write had started. Do not email passwords, App Check tokens, private keys, or payment-card information.

ECM write or recovery issue

• Stop attempting additional writes.
• Keep stable battery support connected and do not erase the original backup.
• Preserve the app’s flash-session evidence, exact ECM identity, calibration file, and error message.
• Tell support whether power or communication was interrupted and whether the ECM reconnects read-only.

A Bluetooth pairing, USB device, serial port, or raw frame alone does not prove a supported ECM connection. Support will not instruct you to bypass a safety or compatibility gate.

Emergency and roadside use

MotoTunePro support is not an emergency service. If anyone may be injured or in immediate danger, contact local emergency services. Do not test crash response by placing a non-emergency call to 911.

Account and privacy

You can permanently delete your account and associated cloud data at mototunepro.com/account/delete. See the Privacy Policy for the data handled and retained.

Company

MotoTunePro USA LLC
736 26th St
Des Moines, IA 50312